Quality and Assurance

Our customer service standards tell you the level of service you can expect from us for key activities. We review these standards regularly to try to improve them.

When dealing with us:

• You can expect us to be welcoming, courteous, fair and respectful
• We will always be helpful and responsive, keeping you informed and communicate clearly with you at all times
• We will be professional in our manner and services
• We will aim to provide top quality electrical work that is suited to your individual needs
• We will work safely to avoid damage and injury to people and property
• We will provide our services at competitive prices
• We will act on feedback to improve our range/quality of services
• We will respond (by telephone) to emergency callouts/breakdowns within 2 hours. A site visit will be organised as swiftly as possible/ to suit your needs.
• We will provide a printed certificate for finished work within 7 days of job completion
• We will guarantee our work for 6 years